Warranty Procedures

GENERAL 

This document includes the policies and procedures that cover the warranty processing for all claims issued against products manufactured by Charging Technologies Inc. This document is official company policy. Please see Statement of Warranty for specific coverages by product type. Warranty Statement Charging Technologies Inc 2023

Warranty Procedures for Battery Chargers:

Congratulations on your purchase of our Battery Charger. We value your trust in our product and want to ensure that you have a seamless experience using it. This warranty outlines the procedures you need to follow in case your charger requires service or support during the warranty period. Please read the following steps carefully:

Warranty Coverage:

CTI chargers come with a limited warranty that covers defects in material and workmanship that extends from the original date of shipment. The warranty period is activated on the day of shipment and is tied to the charger’s serial number.

Troubleshooting:

Charger service is to be provided by an authorized service provider. If you encounter any issues with your battery charger, refer to the user manual for troubleshooting guidelines. Many common problems can be resolved through simple troubleshooting steps. You may obtain a copy of your user manual by using the QR Code located on the side of the charger under the nameplate.

Contact Customer Support:

If the issue persists or is beyond your ability to troubleshoot, contact our customer support team. You can reach them via phone or email, as provided on the warranty page or our website. Our support representatives will guide you through further steps.

Proof of Purchase:

When contacting customer support, have the charger serial number available, as it is necessary for product identification, set-up and test data at the time of shipment and warranty status.

Return Authorization (if applicable):

In some cases, the customer support team may provide you with a Return Merchandise Authorization (RMA) number before sending parts for repairs or replacement. Do not send the charger parts without obtaining the RMA number, materials shipped without proper documentation cannot be received.

Shipping the Charger:

If the battery charger needs to be sent for evaluation/repairs, pack it securely in its original packaging or similar protective material. Include all the accessories that were shipped with the charger. Ship the package to the address provided by the customer support team.

Repairs or Replacement:

Upon receiving the battery charger, our technical team will inspect it thoroughly. If the issue is covered under warranty, we will either repair the charger or provide a replacement, depending on the nature of the defect. The decision regarding repair or replacement will be at the sole discretion of the manufacturer.

High Frequency Modules:

This special provision is specific to high frequency battery charger modules. Your battery charger may be assembled using a single module or multiple modules used in parallel to generate the desired D.C. output. These modules have no field serviceable parts. If your unit experiences a module issue, Typically the charger control will display an “M” code and the front indicator light on the module with the issue will indicate what issue is detected. In order to help expedite repair our service desk will verify your battery charger by the model and serial number and possibly ask you for the specific part number found on the module. 

Financial Accountability:

Due to the cost of battery charger modules, we will ask end users, dealers, battery manufacturers and other servicing agents to provide a purchase order number for tracking purposes and financial responsibility. This purchase order must be a document emailed or faxed to our Sales department.

CTI will internally generate a warranty exchange order with a remanufactured module and a module core charge. The core charge is required so that we can track the incoming faulted components and evaluate the cause of failure. Our goal with this process is to expedite the delivery of the replacement module to the end user and then to determine warranty status once it is returned.   

Return Shipping (if applicable):

If a replacement battery charger or parts are provided, we will cover the return shipping costs of the battery charger/ parts to your address (continental US destination).

Please note that this warranty does not cover damage caused by improper use, accidents, unauthorized repairs, freight carrier damage or modifications to the charger. Additionally, any warranty claim submitted without all necessary information will not be eligible for service.

We assure you that our team is committed to resolving any issues you may encounter with our battery chargers promptly and professionally. If you have any questions or concerns, do not hesitate to contact our customer support team. Thank you for choosing our product, and we hope you enjoy using it for many years to come!

CONTACTS

Inquiries via telephone, Email or mail should be directed to:

Warranty Department
Phone: (314) 739-1414
E-Mail: [email protected]
Mail: Charging Technologies Inc
4328 Bridgeton Industrial Dr.
Bridgeton, MO 63044

Warranty Claim Form

The fillable pdf Warranty Claim form is available at www.chargingti.com website inside the Agent area. Follow instructions to complete the claim form. If you do not have access to the Agent area, please contact your Sales representative and ask that they assist you in setting up web access, they can also send you a prenumbered claim form.

TIME PERIOD TO SUBMIT CLAIM

Sixty days from date of failure or date that replacement parts are shipped from the factory. Failure to submit a claim and return parts within 60 days will void the warranty.

TIME PERIOD TO SUBMIT DEFECTIVE PARTS

Defective parts are to be returned to Charging Technologies Inc at the same time the claim is submitted. Unless specifically requested by CTI, it is not necessary to return main power transformers covered under warranty. Tag these power transformers with the date and warranty claim number they are filed under. Complete the Transformer Evaluation form and retain the transformers for 45 days, unless requested for return to CTI before that date. The transformer can be scrapped after 45 days. Failure to retain the transformer for the 45-day period will void the warranty claim.

A master copy of the Transformer Evaluation Form is included in this section. If you would like an electronic copy e-mailed to you, please contact us at: [email protected]

CLAIM SUBMISSION – DOCUMENTS REQUIRED

All requests for warranty coverage must be submitted on the standard Charging Technologies Inc warranty claim form found inside the Agent Area www.chargingti.com.

The following notations must be included on all warranty claims:

• Completed Warranty Claim emailed to [email protected] with a copy of the repairing agent’s work order attached.
• A copy of the agent repair order. It must include the date the product was repaired.
• Mark the “date of repair” in the space provided.
• The following information must be filled in on the claim form:
  • Model number
  • Serial number
  • Date sold to customer.
  • Failure date
  • Repair date
  • Failure description [be specific, especially necessary w/controls and PT]
  • Customer City and State [end user]
  • Part number and description
  • Quantity of parts
  • Time to repair
  • Time in travel
  • Freight
  • Agent name and address making the repair.
• A copy of the claim must be returned to Charging Technologies Inc with the defective parts.
  • Warranty return materials must have the Warranty Claim Number clearly marked on the outside of the package to avoid refusal at the dock.
  • Transformers failures must include a completed Power Transformer Evaluation Form for “each” transformer replaced.
• Please note that failure to provide the necessary information could void the claim from processing.

CREDIT ISSUED

Credit for approved warranty work will be applied to the agent’s account.

DISPUTED CLAIMS

Any questions concerning payment, credit status and rejections are to be directed to Charging Technologies Inc Sales Department [email protected]

CHARGING TECHNOLOGIES INC CONTACTS

Telephone: 314-739-1414
Fax: 314-739-1277

General Email: [email protected]

Product Manager/warranty:
Chris Potts
[email protected]
Jeff Franklin
[email protected]

Engineering & Technical Assistance:
Chris Potts
[email protected]
Tim Mallett
[email protected]